About Element Travel Technology
Element is a value-added re-seller (VAR) of travel technology to small and medium enterprise (SME) travel management companies (TMCs). What does that mean? We sell, implement and support technology for TMCs who are not able to get access to the technology or alternatively don’t have the resource to support their technology strategy. We provide consultancy services to these TMCs specifically focused on travel technology.
Our Vision
Element is a service provider with a focus on exceptional customer experience at its heart. We help TMCs to understand In turn, they help their clients understand the value of the technology they offer, including the chargeable services that are product implementation and ongoing tech support.
Our vision is to be our client’s business partner supporting them with all their travel technology needs, technology that will scale with them as they grow and enable our clients to be self-sufficient in the technology.
Our Team and Services
With some of the most experienced consultants in the industry, Element enables its TMC clients to gain access to cutting edge, barrier free travel technology complemented by the peace of mind that results from our unparalleled level of experience.
Element is in the UK, with UK-based support. We have over 20 years’ experience in corporate travel, corporate payments, travel technology and TMC operations. Our expertise covers all major online booking tools (OBTs), global distribution systems, agent desktops, ERPs, AI, Chatbots, Mobile itinerary and booking solutions and mid-office automation technologies.
What makes the product or service innovative? Why we’re here?
“The lesson I take.... is that the absolute number one priority of travel management has become managing technology to help travellers.”
- Amon Cohen, Buying Business Travel, May / June 2019.
In an ever-evolving technological landscape, TMCs can find it hard to keep up with the increasing technological demands of their existing and prospective customers. Travel technology companies don’t always have the capacity to support new TMC partnerships (especially SME TMCs) even though plenty of these companies want to introduce their technology to corporate customers.
This is where we come in. Where previously SME TMCs were overwhelmed by technology options, under resourced to effectively evaluate tools as they came to market, unprepared to tackle the numerous technology disruptors our industry has recently undertaken and unable to provide the solutions their clients were demanding (such as NDC-enabled content), they now have an expert provider to turn to for the support they need (which the suppliers themselves are increasingly unable to offer).
Unique Services
Acting as a VAR and / or Certified Implementation Partner (CIP), Infiniti offers these organisations with:
1. The ability to provide new technology to existing and prospect clients
2. Support for purchased technology where it is not being provided by the vendor
3. Consulting for ongoing technology strategy
4. On-boarding of new technology into existing systems
5. Sales / account management training and support
6. Implementation services
7. Product management support
8. Professional services
The Benefits
This enables our clients to compete with their larger industry peers and to effectively continue to grow their businesses in line with client demands for technologies and associated services. Key features of our business model include:
• Agility – by providing TMCs with access to technology that was previously unavailable to them both quickly and without the need for large capital investment
• Expertise – by delivering practical implementation and configuration via our in-house industry experts
• Peace of mind – by offering support, products and marketing materials for technology platforms via our direct relationships with each provider
• In-depth understanding – of the needs, operational and commercial requirements of corporations and TMCs alike
• Flexibility - by ensuring our clients can scale at a pace that makes sense for them
We understand that in order to succeed tomorrow, our client must act today – and keep at it. Our tailored services ensure TMCs get the most from their travel technology by training and empowering their resources or taking care of their entire technology strategy.