TMCs, how do you provide your services in the new office environment?
Microsoft Teams, Slack, Facebook, Workplace by Facebook have changed the way employees communicate within organisations. TMCs booking and support services need to be aligned to the changes in the workplace. Forcing travellers to make contact via email or phone only is outdated.
Travellers want to connect with their travel supplier in their preferred way, not the TMCs preferred way. Across leisure travel, these companies have realised this change and are providing multiple ways for their clients to get in touch. TMCs need to be including this change into their roadmaps.
A first step to understanding how the workplace is changing, is to look at bringing in one of these solutions to your business. Get your staff using them. Ask your clients what they use? Would they like to use them to access your services? If they do, now what?
You could start to look around on the internet for solutions, get a few of them in, maybe decide to purchase one of them? Then it comes to deployment, support and expertise. Do you have this internally? If not, can you warrant the cost, when the idea is to drive automation and associated savings by the purchase.
What do you do?
You could not purchase the technology and stay as you are.
Or
Give Element Travel Technology a call, they have a range of technology and software available for TMCs including what you are looking for. They will work with you to deliver on your roadmap, in a cost-effective way and ensure what you have purchased has the flexibility to grow with your business.