Travel Agencies | UK Implementation

Omnichannel Customer Service for Modern Travel Agencies

Centralise communications, speed up response times, and deliver a seamless client experience

Get Your Free Demo Today

The Travel Management Company Reality

We solve the problem of ominchannel servicing for your business, delivering you happy travellers

Current Challenges

Client inquiries scattered across email, phone, WhatsApp, and social media
Booking conversations lost when clients switch channels
Agents juggling 6+ different tools to help one client
VIP clients getting same treatment as standard bookings
Emergency travel requests buried in email overflow
No unified view of client booking history and preferences
Technology systems that don't talk to each other

Zoho Desk Solution

Unified hub for all client communications across every channel
Seamless conversation threads regardless of how clients contact you
Complete client context in one intelligent workspace
Smart routing based on client type and booking complexity
Instant alerts and priority handling for urgent requests
360-degree client view with full booking and interaction history
Extensible platform connecting all your travel technology

Omnichannel Excellence

Unify email, chat, phone, WhatsApp, social media, and mobile apps into one seamless client experience. Clients can start booking via chat and complete by phone with full context maintained.

Intelligent Client
Routing

Automatically route VIP clients to dedicated agents, emergency bookings to specialists, and group inquiries to the right team. No more manual sorting or missed priorities.

AI-Powered
Efficiency

Zia AI assistant and ChatGPT integration help agents respond faster with accurate information, predict client needs, and automate routine booking inquiries.

Technology Integration

Connect seamlessly with GDS systems, CRM platforms, expense tools, approval workflows, and client corporate portals. Your existing technology works better together.

Complete Visibility

Real-time dashboards show client satisfaction, response times, booking patterns, and agent performance. Make data-driven decisions to improve service quality.

24/7 Mobile Support

Handle urgent client needs from anywhere with full-featured mobile apps. Emergency bookings, flight changes, and VIP requests never go unanswered.

60%

Faster Response Times

45%

Higher Client Satisfaction

38%

Better Client Retention

50%

Reduction in Missed Inquiries

200+ Apps and other connections via Zoho Market Place or do your own integrations

Your GDS

Amadeus, Sabre and Travelport

Booking Tools

Zenmer, Atriis, Vibe plus many more

CRMs

Zoho CRM, Bigin, Salesforce, Hubspot

Work Spaces

Microsoft, O365, Zoho, Google

Business Messaging

Zoho Cliq, Teams, Slack

Mobile Messaging

WhatsApp for Business, Apple Business

Complete Setup & Support Package

Travel Agency Package

Travel Agency Special

Zoho Desk for Travel Agencies

From £3,499

Complete implementation with 12 months support

Omnichannel setup (email, chat, phone, WhatsApp, social)
Travel-specific workflows and automation
Client routing and prioritization rules
Mobile app configuration for 24/7 support
AI assistant (Zia) and ChatGPT integration
Staff training and onboarding
12 months Element Technology support
Monthly optimization and review sessions
Custom reporting and analytics setup

Start Your Transformation

* GDS and booking system integrations available at extra cost

Zoho Desk Software costs for Enterprise from £420 per year per licence - more details here

Ready to Transform Your Travel Agency?

Telephone: +44 (0)20 3769 4436

Email: info@elementtech.co.uk