Boosting Operational Efficiency in Travel Management with Automated Ticketing
In Travel Management Companies, operational efficiency is paramount. Managing hundreds or thousands of travel requests manually is overwhelming and error-prone. Agents waste valuable time sorting emails, assigning tasks, and tracking progress instead of focusing on delivering exceptional service.
Manual ticket management leads to common problems: requests slipping through the cracks, delayed responses, and inconsistent service quality. This not only frustrates clients but increases operational costs due to wasted labor hours and rework.
Zoho Desk revolutionises ticket management by automating key processes. When a travel request arrives—whether by email, phone, or messaging app—a ticket is automatically created and categorised based on customisable rules. The system can assign tickets to agents specializing in specific trip types or clients, ensuring faster and more accurate handling.
Service Level Agreements (SLAs) are configured to define response and resolution times. For instance, standard clients might receive a first response within 2 hours, while VIP clients get priority with a 30-minute response SLA. Automated reminders alert agents if tickets are not addressed promptly, preventing bottlenecks.
Automation also allows your team to enforce consistent workflows. For example, a ticket can automatically move from “Submitted” to “Qualified,” then “Quote Sent,” through to “Confirmed” and “Completed,” ensuring every request follows the same quality process.
This structured approach reduces human error and improves accountability. Managers get real-time visibility into ticket volumes, agent workloads, and SLA compliance, enabling smarter resource allocation.
With Zoho Desk’s automation, TMCs can handle increasing travel volumes without hiring proportionally more staff. Agents spend less time on administrative tasks and more on high-value client interactions, improving service quality and business growth.
Additionally, automation enhances client experience by keeping them informed with status updates and timely notifications throughout the travel request lifecycle.
For TMCs seeking to scale efficiently and maintain high standards, investing in automated ticket management is a must.
Want to see how automation can boost your operational efficiency and client satisfaction? Sign up for a free trial of Zoho Desk today and experience seamless ticket management firsthand.