Blog tagged as #businessengingeering

The Hidden Cost of Not Using a CRM

10 Apr 2025 10:07 - By Gavin Smith - Comment(s)

Running a Travel Management Company (TMC) is complex. From managing client bookings and supplier relationships to tracking refunds and handling customer service, every moving part needs to flow smoothly. But if you’re still using spreadsheets or a static customer database, your business is vulnerabl...

Week 5: Maximising Your Technology Investment: The Power of Expert Partnerships

02 Apr 2025 10:58 - By Gavin Smith - Comment(s)

You've made the leap from spreadsheet chaos to proper business systems – congratulations! That initial implementation delivers immediate value through structural improvements over manual processes. But this is just the beginning of your technology value journey.


Many businesses plateau at basic util...

Week 4: Why Even Basic CRM Beats Your Best Spreadsheets Every Single Time

26 Mar 2025 10:52 - By Gavin Smith - Comment(s)

Let's cut to the chase – your customer spreadsheets are holding your business back, no matter how well you've built them. Even the most basic CRM implementation will deliver substantial advantages not because of fancy features but because of fundamental architectural differences that spreadsheets si...

Week 3: Finding Your Perfect-Fit Technology (Hint: It's Not About "Best-in-Class")

19 Mar 2025 10:49 - By Gavin Smith - Comment(s)

When businesses finally decide to move beyond spreadsheets, they often fall into a common trap: the endless search for the "best" solution. They dive into feature comparisons, read countless reviews, and try to find the objectively superior option in each software category.


This approach f...

Week 2: What's Actually Stopping You from Upgrading Your Business Systems?

11 Mar 2025 10:41 - By Gavin Smith - Comment(s)

Let's address the elephant in the room. You already know your business has outgrown its spreadsheets. You've felt the pain of version control nightmares, watched opportunities slip through the cracks, and wasted countless hours on manual data entry.


You're also well aware that better solutions exist...

Week 1:Why Your Spreadsheets Are Secretly Sabotaging Your Business Growth

05 Mar 2025 10:37 - By Gavin Smith - Comment(s)

Remember when your business was small enough that a few simple spreadsheets could track everything? Those were simpler times. But if you're reading this, you've probably noticed the cracks starting to show.


Let's be honest – we've all been there. The moment you realize you're maintaining multiple ...

Business Travel Insights for Everyone

21 May 2024 11:57 - By Gavin Smith - Comment(s)
Business Travel Insights for Everyone: Unveiling Savings with Zoho Analytics (Even if You're Not a Data Whiz)

Does your company spend a significant amount on business travel? Wondering if there's a way to optimize those expenses without needing a PhD in data analysis? Look no further than Zoho Analyt...

Why Bigin Makes Managing Customers a Breeze

14 May 2024 11:53 - By Gavin Smith - Comment(s)
Spreadsheets. They've been our workhorse for years, but when it comes to customer relationships, they can feel like a tangled mess. Ever spent hours hunting for a specific contact or copying data between endless sheets

 Reimagining Workflows for a Technology-Driven Future

03 Apr 2024 11:45 - By Gavin Smith - Comment(s)

In today's rapidly evolving business landscape, technology offers a powerful catalyst for transformation. However, simply replicating paper-based processes on a digital platform, a phenomenon known as "digital mimicry," fails to harness the true potential of these advancements. This approa...